FREQUENTLY ASKED QUESTIONS

All orders are dispatched within 24–48 hours and delivered across India in 2–4 business days via express courier. You’ll receive a tracking link by SMS and email once your order ships.

Yes — free shipping on all orders pan-India. No minimum order value. No hidden fees.

You’ll receive a tracking number by email and SMS within 24 hours of dispatch. You can also track your order via the courier’s website. For any issues email support@clazzey.com or WhatsApp us on +91 88517 06339.

Within 12 hours of placing the order only. Email us immediately at support@clazzey.com or WhatsApp +91 88517 06339. After dispatch, the order cannot be modified or cancelled.

COD availability depends on your pincode and is shown at checkout. We recommend prepaid orders for the fastest dispatch and priority processing.

We have a self-serve exchange portal — no emails needed. Visit clazzey.com/apps/quickreturns and complete in 3 easy steps: select your order → choose items → pick your new size. The portal handles everything automatically.

3 days from the date of delivery. We recommend raising the exchange request as soon as you receive the item if you need a different size.

Exchanges are accepted for size changes only. Items must be unworn, unwashed, in original packaging with tags intact. Items showing signs of wear, wash, or missing tags will not be accepted.

Refunds are only issued for items that are damaged or defective when received. You must record an unboxing video at the time of opening the package. Claims without an unboxing video cannot be processed. Submit your claim within 48 hours of delivery to support@clazzey.com.

An unboxing video is our assurance process — it protects both you and us. It proves the item arrived damaged and ensures your claim is processed quickly. Please record before opening the package.

All Clazzey pieces are designed oversized. Tees and hoodies run larger than standard. Wide leg trousers run true to waist measurement. Always check the Size Guide on the product page before ordering.

For tees/hoodies: size down for a fitted look, size up for a full oversized drop. For trousers: match your natural waist — the elastic waistband stretches ±4cm. Still unsure? Email or WhatsApp us with your measurements.

All major credit/debit cards (Visa, Mastercard, Rupay), UPI (GPay, PhonePe, Paytm), Net Banking, Wallets and COD (select pincodes) via our secure checkout. Prices are in Indian Rupees (₹).

Completely. Our checkout is PCI-DSS compliant and SSL encrypted. We never store card or UPI details. All payments are processed through trusted Indian payment gateways.

Yes — a GST invoice is available on request. Email support@clazzey.com with your order number and GST details after placing your order.

Buy 2 items — save 10%. Buy 5 items — save 15%. Discounts are applied automatically at checkout — no code needed. Simply add the items to your bag and the discount appears before payment.

Our bulk discounts (Buy 2/5) are automatic. Follow @clazzey.official on Instagram for flash sale codes and exclusive drops.

Machine wash cold (30°C), inside out. No tumble dry. No bleach. Do not iron directly on the print. Sublimation dye is permanently bonded to the fabric — colours stay vibrant after 100+ washes.

No — sublimation is dye-based, permanently embedded in the fibres at a molecular level. It’s completely different from screen print or transfer print. With proper cold wash care, the colour is permanent.

We use 270–320 GSM premium cotton blends depending on the product type. Tees are 270 GSM, hoodies and trousers are 300–320 GSM. Heavier than most Indian streetwear brands — you can feel the difference immediately.